Christopher
A. Williams
5797 South Shawnee Street
Aurora, Colorado 80015
(303) 617-3695 / chrisw@privatei.com
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Summary of Qualifications
MBA with five years international
experience and 13 years in Technology Program/Project Management, Professional
Services, Executive Consulting, Call Center Outsourcing, Training, Network /
Systems Integration, Internet and e-Commerce.
Professional
Experience
DeVry University -
11/2001 to Present
Professor - College level instruction covering a wide range of computer
technology and business concepts. Developed course plans, content and testing
to college standards.
- Built and taught courses in advanced
Microsoft Windows 2000 Server and Microsoft IIS administration and configuration
- Updated and taught courses in
Linux systems administration and configuration using Red Hat 7.X and Mandrake
8.X Linux distributions
- Taught additional courses in computer
hardware repair and maintenance, networks, data communications and PC applications
- Mentored other professors teaching
Windows 2000 Server and Linux systems administration
- Intertwined current business issues,
market analysis, trends, leadership and critical IT business strategy into
existing courses for students preparing to enter the IT industry
CreekPath Systems
- 12/2000 to 02/2001
Director, Project Management - Directed teams of project managers and
SAN engineers deploying enterprise storage solutions into Internet Data Centers.
Coordinated with product development teams to focus offerings, qualify leads
and provide technical pre-sales support.
- Integrated and deployed hardware
infrastructure using components from Brocade, XIOtech, Sun, McData, Dell and
Exabyte
- Customized and implemented software
solutions using Solaris, Linux, Tru64, Windows NT/2000, Veritas and Oracle
- Refined the CreekPath SAN deployment
process using Project Management Institute (PMI) based practices and methodology
- Organized the reporting structure
of the SAN deployment team and, in conjunction with peer Directors, created
formal and informal channels improving interdepartmental communication
TeleTech Holdings,
Inc. - 01/2000 to 12/2000
Principle Program/Business Development Manager - Managed a cross-functional
team of project managers, software developers, database administrators (DBAs),
and network specialists designing and implementing CRM/e-CRM solutions in TeleTech
call centers located worldwide.
- Deployed solutions in USA, Scotland,
England, Germany and South America
- Wrote Requests For Proposals and
reviewed & approved architectural designs
- Established a Project Management
Institute based Methodology for all project managers
- Managed $25 MM in combined project
budgets
- Exceeded personal $500K revenue
quota by 200%
- Implemented technology solutions
from Oracle, IBM, Microsoft, Genesis, Geotel and Siebel
Perot Systems Corporation
- 12/1994 to 01/2000
ESM Project Manager, Enterprise
Systems Management Practice - Defined, developed and implemented business
solutions to support Perot Systems' ESM Practice clients.
- Refined, enhanced and documented
the Perot Systems ESM Practice Methodology
- Provided Executive Consulting
services to Perot Systems clients with ESM initiatives
Internet/Intranet Team Leader,
Perot Systems AG, Basel, Switzerland - Built and led a team of technical
and network specialists, Web Masters and DBAs providing end-to-end, platform
independent, Internet/Intranet solutions for European clients.
- Designed, built and managed the
Basel, Switzerland Perot Systems internal network
- Built and led a transition solutions
team that delivered interim technology platforms supporting a 50,000+ workstation
migration to Windows NT for United Bank of Switzerland
- Redeveloped e-Commerce Websites
for Perot Systems clients in Germany and Switzerland
- Established team policies and
procedures
Systems Integration Engineer,
US West account, Denver, Colorado - Upgraded and managed an automated network
application using OS/2, UNIX, and IBM mainframe systems.
- Developed and implemented GUI
applications to monitor system status using 4GL tools
- Established change control and
release management procedures for production environment
Electronic Data Systems
/ EDS - 07/1993 to 12/1994
Senior Systems Engineer - Evaluated, selected and implemented desktop
and groupware applications and tools for software developers, database administrators
and account managers.
- Integrated and supported a heterogeneous
network of workstations and servers using Windows, OS/2, Sun, Sequent and
NetWare running on Token-Ring and Ethernet
- Implemented and supported a custom
development environment for a data warehousing / data mining application using
a massively parallel mainframe, PC and NeXT workstations
- Designed and deployed custom desktop
solutions delivering previously unattained flexibility
IBM Global Services
- 08/1989 to 07/1993
Programmer / Systems Engineer - Planned, designed, implemented and supported
multiple enterprise networks and applications supporting call center operations
outsourced to IBM. Consulted in an IBM Certified Practice to a Fortune 100 client
base, evaluating call centers in the financial, transportation and manufacturing
industries.
- Implemented network and CRM solutions
using DOS, Windows, OS/2 Warp, NetWare, AS/400, RS/6000 (AIX) and IBM System
370 mainframes (VM and MVS)
- Developed coursework and provided
training for Call Center representatives
- Developed and implemented the
first IBM-Link Call Center IVR application
- Received Director's Team Award
for innovative work in technology and consulting
Education
Master of Business Administration,
Information Systems Emphasis - 12/1990
University
of Colorado
Bachelor of Science,
Aerospace Science, Management Emphasis - 12/1987
Metropolitan
State College of Denver
Affiliations
and Honors
- Project Management Institute
- ITIL Foundation Certified
- National Association of Black
MBAs / NBMBAA
- Black Data Processing Associates
- Tuskegee Airmen International
- Private Pilot - over 400 hours
total time
- xynoMedia Development - Board
of Advisors